Privacy Policy
Last Updated: February 10, 2026 · Heron Cove, Oakville, Ontario, Canada
1. Introduction
Heron Cove ("we," "our," "us") is committed to protecting the personal information of those who interact with our residence and our website. This policy outlines what information we collect, how it is used, and how it is protected. By using our website or submitting an enquiry, you acknowledge the practices described here.
If you have questions about this policy, please contact us at [email protected].
2. What Personal Information We Collect
We may collect the following categories of personal information:
- Contact details: Name, email address, phone number
- Enquiry information: The content of messages submitted through our contact form
- Technical data: IP address, browser type, pages visited, and visit duration (via analytics cookies)
- Preference data: Cookie preferences saved through our cookie management controls
We do not collect sensitive personal information (such as health data) through our website. If health-related information is shared in a message, it will be handled with the same discretion as all other personal data.
3. How We Collect Information
- Through the enquiry form on our website when you submit a message
- When you call or email us directly
- Automatically through cookies and similar technologies when you visit our website
4. Legal Basis for Processing
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), we process personal information on the following grounds:
- Consent: Where you have provided consent, such as by submitting an enquiry form or accepting cookies
- Legitimate interest: For operational purposes such as responding to enquiries and improving our website
- Contract: Where information is necessary to provide our services to residents or prospective residents
5. How We Use Your Information
- Responding to enquiries and arranging visits
- Communicating information about our residence arrangements and availability
- Improving the functionality and content of our website
- Meeting legal and regulatory obligations
We do not use personal information for unsolicited marketing without your consent. We will not sell or rent your information to third parties.
6. Data Retention
We retain personal information for as long as is reasonably necessary for the purpose for which it was collected. Enquiry records are typically retained for up to 24 months. Analytics data is retained in aggregated form and does not identify individuals after 14 months.
7. Data Protection Measures
We take reasonable steps to protect the personal information we hold, including:
- Secure server infrastructure with HTTPS encryption for data transmission
- Access controls limiting who within our organization can access personal data
- Regular review of our data handling practices
- Staff training on the importance of privacy and confidentiality
8. Cookies
Our website uses cookies to support basic functionality and to understand how visitors use the site. You can manage your cookie preferences at any time through our Cookie Policy page.
9. Third-Party Services
We may use third-party services such as Google Analytics for website analytics. These services may collect information through cookies. We encourage you to review the privacy policies of any third-party services we use.
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
10. Your Rights
Under PIPEDA and applicable Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for processing where consent was the basis
- Request deletion of your personal information, subject to legal requirements
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact [email protected].
11. Children's Privacy
Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Information
Data Controller: Heron Cove
45 Lakeshore Road East, Oakville, ON L6J 1H3, Canada
Phone: +1 (905) 842-3617
Email: [email protected]